Sales conditions
PAYMENTS
The prices shown are valid only forItaly and inclusive of VAT, containers, packaging.Payment can be made:
• a. using the credit cards and / or the PayPal system, the Azienda Agricola Tenuta Tresca uses the bank gateway of Banca Carime for all electronic payments. In particular, to conclude the transaction by paying through Paypal you are redirected to a secure internet page managed by the Bank itself. This obviously does not involve the need to have a current account at this bank. For credit card payments, the card details are transmitted via secure https connection to the Banca Carime gateway which only returns the masked card data (Token). For this reason the Azienda Agricola Tenuta Tresca does not hold the credit card numbers of its Customers but exclusively the univocal reference to the data that reside on the Banca Carime Safe Servers. Credit cards issued by any bank can be used, provided they belong to authorized circuits.
• b. in advance by bank transfer, check, payment in c.c.p. for paper and telephone orders only.
• c. Directly in the Company via cash.
Those who need an invoice must make a request at the time of the order by entering the No. of Part I.V.A., in the appropriate section and writing to info@tenutatresca.it
DELIVERY
The Azienda Agricola Tenuta Tresca delivers directly to the address indicated by the customer when ordering; the ordered goods therefore travel completely at the risk of the Azienda Agricola Tenuta Tresca
Depending on the destination area of the goods, deliveries may take place over a period of time ranging from 2 to 15 days, subject to setbacks.
DELIVERY AREAS
The Azienda Agricola Tenuta Tresca makes deliveries throughout the national territory using, for most regions, the courier Tnt
STATE OF ADVANCE OF THE ORDER
The Azienda Agricola Tenuta Tresca makes available to customers registered on the Internet an online tool for viewing the current status of their habits.
INDISPONIBILITY OF PRODUCTS
If the ordered products are temporarily unavailable, the Azienda Agricola Tenuta Tresca will promptly inform the customer, without prejudice to the latter's right to cancel the order.
CANCELLATION OF ORDERS
The Azienda Agricola Tenuta Tresca makes available to customers registered on the Internet an online tool for the cancellation of orders transmitted.
The unregistered customer can proceed with the cancellation by calling the phone number: 3479406851 or by writing to the address info@tenutatresca.it
RIGHT OF WITHDRAWAL
The customer, pursuant to Legislative Decree 06/09/05 No. 206 and subsequent amendments, has the right to withdraw from the contract and proceed to return the goods within 14 days of receipt, giving notice to Azienda Agricola Tenuta Tresca di Domenico Cito - 73020 San Cassiano (LE) via Unità di Italia n 3, calling the phone number 3479406851 or writing to info@tenutatresca.it
The Azienda Agricola Tenuta Tresca will take care of the reimbursement of the amount paid within 14 days from the communication of the withdrawal by the customer. The collection of the goods is the responsibility of the Azienda Agricola Tenuta Tresca and therefore the customer must not incur any charges. In any case, any shipping costs incurred by the customer for returning the goods to the Azienda Agricola Tenuta Tresca are reimbursed together with the price of the goods and any contributions paid by the customer.
COMPLAINTS
For any report, complaint or request for information you can directly contact the address: info@tenutatresca.it quoting the order number assigned to the conclusion of the order and reported in the order confirmation sent via E Mail
We also inform you that the European Commission provides a platform for alternative non-judicial dispute resolution, accessible on the website
PROTECTION OF MINORS
Minors under the age of 18 are not allowed, unless under the control of an adult family member, to submit orders via the online order form.